Musician Dave Carroll's life changed in July 2009 when United Airlines broke his guitar and refused to pay for it. He turned his customer service gripe into a video called "UNITED BREAKS GUITARS". The video went viral. Today, over 11 million people have viewed it. Now in addition to being a musician, he's travelling the world as a corporate speaker on customer service and the power of social media.
Warren Buffet said, “It takes 20 years to build a reputation and five minutes to lose it.” In today’s world of digital and social communication – were everyone is a potential conversationalist, network and influencer – we find ourselves working to keep our clients out of the news with reputation management issues as much as we try to put them in the news where all things are good. BRJN provides reputation management/crisis communication counsel and hands-on operational experience that enables our clients to predict, prepare for and prevent crises; respond to crises to minimize adverse impacts; and rebuild and protect corporate and sometimes individual reputations.
Consultoria especializada en gestión de crisis , desde 1998 . Servicios disponibles en España , Latinoamerica y Estados Unidos
Solución de problemas y necesidades empresarias